GROWING TECHNICAL EXPERTISE & BUILDING CUSTOMER EXPERIENCE
“Empowering IT solutions and experimenting with new ways to assist our clients – Discovernet has evolved over the years as more humane technical support and Managed Service Provider”
When Discovernet was launched in 2000, the company aimed to advance the technical capabilities of the small and medium enterprises – rendering technological access, implementation aptitude and management skills on the scale leveraged by Fortune 500 companies.
However, in the last couple of years, we are transitioning to more client-focused technology solutions with a deep-dive emphasis on customer experience – reinforcing human touchpoints.
What We Do?
At Discovernet, we are genuinely converging on providing quality business advice and common-sense technology solutions to business owners in the Greater Toronto Area.
We leverage our extensive expertise and experience to implement tailor-built IT solutions for clients across a variety of industries including –manufacturing, pharmaceutical, accounting, law, insurance, and owner-operated SMBs.
We work day and night to support innovations and technologies which matter to our client’s business.
You won’t find a “one size fits all” approach here!
The simple theory is to make your daily operations more focused and productive. We achieve this by
When it comes to customer service, nobody beats Discovernet!
We firmly believe no other MSP can match our guaranteed response times, extraordinary customer support, or Discovernet’s ability to provide common sense technology solutions customized to your expectations.
Starting with as essential as following our service tickets, monitoring client issues, communicating regularly, we make sure every interaction with Discovernet is productive.
Over the years, being empathetic and understanding of our client endeavours has increased our success rate, and now we have a dedicated customer experience team, helping our technical staff with more personalized service flow.